![]() The OnSIP app is a free softphone for Mac, Windows, Chrome, and Firefox that supports Enhanced Queue integration. OnSIP Enhanced Queues are operated by OnSIP. ![]() Jive Contact Center, run from Jive's online Admin Portal The Admin Portal is where control of the queues, real-time analytics, and other Contact Center features are controlled. But customers still access the Jive Contact Center through Jive's online Admin Portal. The service maintains Jive's ACD Queue capabilities and offers an interface to supervise queue activity. Jive Contact Center runs on a third party platform called inContact. Your customers can quickly start up a conversation with your sales and support team members with just a mouse click. OnSIP also offers a unique web calling solution called sayso, which allows website visitors to engage in video or voice calls with a representative using only their Internet web browsers-no downloads or plugins required. This is what the $99 dollars is paying for: text-to-speech (TTS), Agent Scripting, Automatic Speech Recognition, Verint Speech Analytics Engine, and Automatic Call Back. Jive Contact Center Pro has several features that are offered by neither OnSIP Enhanced Queues or Jive Contact Center. The basic Jive Contact Center package does not come with any of these features. OnSIP Enhanced Queues and Jive Contact Center Pro both have Queue Alerts, Skills-Based Routing, and multiple channels. All three services offer Music on Hold for their respective queues. The feature is meant to replace Music on Hold and keep customers from hanging up. Video on Hold allows customers in a Enhanced Queue to watch YouTube videos while they wait for a call to be answered. OnSIP is the only service that offers Video on Hold. Jive Contact Center does not have any CRM integrations. Jive Contact Center Pro comes with Zendesk, Google, and Salesforce integrations. Call whisper allows a supervisor to speak directly to the sales agent without having the customer hear. Call barging allows a supervisor to monitor a call and barge into the conversation. All three solutions include call monitoring, call barge, and call whisper.Ĭall monitoring allows a supervisor to listen to a sales agent's call without being detected. All three solutions come with ACD queues, agent login/out, message on hold, and call recording. Jive Contact Center, Jive Contact Center Pro, and OnSIP Enhanced Queues share many features. Read our VoIP Comparison for Jive versus OnSIP for more information on OnSIP pricing. Both plans come with a Voicemail Box, an Auto Attendant, Music on Hold, and other leading features. The Per Seat Unlimited plan costs $24.95 per month and comes with unlimited minutes. The Per Seat Metered plan costs $8.95 per month and $3.2 cents per minute. Voicemail Boxes, Auto Attendants, and Ring Groups come prepackaged with the Pay-As-You-Go plan. The features minimum is $49.95 per month. Calls are billed at $3.2 cents a minute, and features are purchased on an a la carte basis. The Pay-As-You-Go plan charges you per minute and per feature. Pricing for OnSIP seats comes in Pay-As-You-Go, Per Seat Metered, and Per Seat Unlimited. OnSIP Enhanced Queues cost $14.95 per user per month, and can be added to any OnSIP seat. That means the exclusive features in the Pro package will cost at least $60 more per seat per month. The most expensive Jive voice package is $29.95 per month, about $68 dollars cheaper than the Contact Center Pro package. The Jive Contact Center Pro package costs $99 dollars per user per month. 1-4 users costs $29.95 per device 5-9 users costs $25.95 per device 10-24 users costs $23.95 per device 25-49 users costs $21.95 per device and 50-100 users costs $19.95 per device. Jive charges users monthly on a tiered per device basis. ![]() ![]() The cost of Jive Contact Center depends on which Jive package you choose to purchase. The Jive Contact Center package automatically comes with each Jive seat. This is a deep dive comparison between Jive Contact Center, OnSIP Enhanced Queues, and Jive Contact Center Pro for pricing, features, phones, and support. There are, however, important distinctions that separate the three services from each other. ![]() Each service offers call supervision, music on hold, and Automatic Call Distribution (ACD). Jive Contact Center, Jive Contact Center Pro, and OnSIP Enhanced Queues are all leading call center solutions. Any new information since that date may not be included in this article. The following content was published on May 5th, 2016. ![]()
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