![]() Note: Some of these servers are not hosted by Trustwave, but are instead hosted by a company called Akamai. If the client blocks access to any of these servers, the Agent will either fail to install or fail to run after installation. The Agent needs to connect to seven servers to register and function. (This means that the average L4 caller, for whom Windows Firewall is the height of security, will not have an ACL). Clients who do not have a premium router or network security setup generally do not have ACLs. ![]() Tips for Specific Situations Access Control Lists (ACLs) and FirewallsĪn access control list is a list of rules applied by a router or server that govern access to and from specified ports and IP addresses. Run the Agent installer as an administrator to install the Agent. ![]() Run the Agent installer as an administrator to remove the TKA files that were just installed.If you are replacing an existing agent, fully remove (uninstall) the agent before installing the new one. How to reinstall an agent after a failed attempt If you cannot solve the problem with the above steps, escalate the issue to the Agent team by sending an e-mail to or create a new ticket in the Agent Support RT queue.If the client is seeing an error message when trying to run part of the agent, such as an update or report, consult the list of curl error codes. ![]() This process takes about a week and is done by the agent development team in conjunction with IT. If they are, they may need to have their Agent population migrated to the new portal.
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